We hope you are pleased with your jewellery, but if you change your mind or are dissatisfied with your purchase for any reason, we will do everything we can to put things right.
We accept returns within 30 days of dispatch. Please contact us via email informing us of your intent to return and providing any postage information. We are unable to cover any postage costs.
Refunds
For a full refund products must be returned in an as new saleable condition; for products showing damage the cost of the damage will be deducted from the the refund. Please try and return items in their complete original packaging. You will only be refunded for the goods returned.
Refunds will be processed within 14 days from our receipt of returned product.
Exchanges
You may request replacement items of the same value, which we will dispatch to you (subject to availability) on receipt of the original products from you. Exchanges are only possible for products returned in an as new saleable condition. In the event of an exchange no refund will be made.
Replacement items for an exchange, if in stock, will be sent out within 14 days of our receipt of the returned product
If you wish to return a product, we would be grateful if you could fill out a return form (download here) and send it to support@outofarcady.co.uk.
Damaged or Wrong Item
In the unlikely event you receive the wrong item or a damaged item please email support@outofarcady.co.uk with a photos and we’ll fix the problem.
(Please not it can take up to 30 working days to print finish and post a replacement item)
Item didn’t arrive
We provide tracking information wherever possible. If the tracking information says your order has been delivered, please check around your property and with neighbours. We ship in unbranded brown cardboard boxes to minimise unwanted interest. If you have checked all possible delivery locations and cannot get support through the tracking information provided we will try to help, please email support@outofarcady.co.uk with details.
Exceptions
We are unable to offer refunds, exchanges or cancellations on custom orders.